Could have been a great machine for the price point if they could figure out how to keep the grind settings calibrated correctly.
Positive Product Points
When it worked for about 3 monhts it really was a nice grinder. If they can fix their quality issues they will have a very nice grinder and a good price.
Negative Product Points
The product does not seem to be able to maintain the proper calibration in order to achieve fine grinds on the lower settings. There must be some calibration procudure that is done in the production facility that precisely sets the grind points for each setting. This seems to be either a poor process or even worse it doesn't seem to lock into the calibration setting over just 3 months of use. See details below.
I have had nothing but problems with Preciso, the first one I got through Amazon they try to send the Virtuoso and sell it as the higher end model. I sent it back asked for refund, turned in the company who shipped me the product to the BBB. Then I bought my second one from Whole Latte Love, it didn't work, on the finest setting is was pulling 12 second shots with a 17 gram basket. I got a replacement unit via the warranty. It worked great for about 3 months, I was pulling consistent 26 sec dual basket shots tasted great. Then about 3 weeks ago, I had to each day dial the grinder down to a finer setting till last week, I was on the finest setting and again pulling 12 second shots, tasted terrible. I noticed the nylon sleeve that fits around the burrs was broken, they shipped me a new one, but I highly doubt this will fix the problem. I was leaving the house when it came in the mail, but had 1 minute to run inside and install the new sleeve and grind a few beans, they felt very grainy, on the finest setting, not a good sign. It should have felt like Turkish coffee. So it is likely I will be sending it back once again for another unit. I am really dissappointed because people told me how great this gringer was and the quality issues are ruining their reputation. I am going to plead with them to give me the money of the Preciso $299 toward the Vario, because there is not one review on the Vario that states it has this problem with too coarse of a grind. Anyhow, I read in these threads that there is self adjustment that people have made, was wondering if anyone was able to ge this to work? Thanks
Great customer service with Baratza so far they've sent me a new machine once, new parts after that and I expect based on previous post they'll send me another machine till they get this right. However it's really just now worth it, I just want to consistently be able to drink quality espresso each day several times a day.