Good Grinder - Lousy Customer Support - No "Real" Parts Available
Positive Product Points
Negative Product Points
My only real problem with this grinder is the company itself and their refusal to sell a complete burr set, claiming the lower burr is an internal part. They will gladly sell the upper burr ring for $16 US but the lower burr, which is in plain sight and only held in by one screw is considered an internal part and they refuse to sell one. they won't service the grinder either.
This all started when our CoffeeTeamTherm started producing weak coffee. I totally dismantle and thoroughly clean the grind chamber, no thanks to the hidden screws designed to keep you from doing just this, at every descaling. I couldn't understand the weak coffee until I compared the lower burr in our 560 grinder, which does not get used much since getting a Super Jolly, to the burr in the CoffeeTeam therm. The burr was obviously dull so i swapped the sets and the CoffeeTeamTherm is back to making good coffee again.
Now I have a grinder with dull burrs and no way to replace them. The customer support center in New Jersey yielded only rude and arrogant operators that got snippy when I did not gladly accept their "We do not sell internal parts." statement. I asked to speak to a higher-up to hopefully find a way to get this resolved and was passed off to a fellow-operator that gave me the same line. There was no indication of anyone who was interested in doing anything more that restating "We do not sell internal parts."
The grinder works well but watch out if you need to replace the burrs!!!