We are so happy with this grinder. It is very well made, like most kitchenaid products. It is glass and metal, not plastic. It is easy to service. It is easy to reset the burrs and recalibrate the grind dial. We can grind to a Turkish grind - powder that sits on top of the water in your ibek as you're heating the water underneath, and to a coarse grind suitable for our French presses. It does not heat the coffee appreciably while grinding medium and fine grinds (it does heat the coffee some when grinding to Turkish grind) and the coffee comes out aromatic (if you buy aromatic beans).
Negative Product Points
Static cling. Like many burr grinders a static charge builds up during grinding that causes grinds to cling to the glass receptacle, the bottom of the grinder, and to later fall out onto the bottom plate. So it needs to be cleaned after a use or two.
We've had so many grinders - spinning blender-type grinders and even a hand-cranked grinder that took ages to grind coffee beans. We had a Briel grinder that disintegrated after a year or two of use.
So it was a pleasure to receive this reasonably-priced, well-made and decently-performing grinder. We are sure that there are better grinders out there, but we are no longer looking for one.
This grinder services us as though it's going to outlive us. Just like our Kitchenaid Pro-series stand mixer. What a work-horse that has been, making bread for us every 2-3 days for 15 years! We expect the same kind of service from this grinder, it's that well made.