-retro style looks great on the counter -glass container easily holds a pound of beans -customer service was user friendly & "hassle free"
Negative Product Points
-Piece of junk with a fatal design flaw, I have gone through 2 machines now -Very messy, grinds get all over the counter -no where on the box does it mention you cannot grind flavored coffee, but when you open the manual they added that disclaimer -the grinds get stuck and you have to clean it out with a long stick-like implement frequently otherwise your coffee will be stale
While the machine does look nice on the counter and does not take up much space, KitchenAid needs to stick with mixers. After receiving this as a gift at Christmas, it lasted all of 5 days before dying. Essentially the motor started getting louder and could not push the beans through the spout. I did have a pleasant experience with customer service although it took 3-4 weeks to get the replacement model.
The second version lasted 2 months before it died the same horrible death. I then went in and based on feedback ground rice through it to clean the burs out, because apparently, the KitchenAid is sensitive to French Roast and Starbucks (too oily). Then the pieces by the burs came apart. So rather than send it back for the third machine, I am calling it quits, and moving on to the Rancilio Rocky. Prior to the KitchenAid, I had the Solis which was a good machine, but very light weight and had a lot of static and I was constantly needing to hit the machine to get the beans to fall down. So I am hoping the Rocky is the final stop since I can't spend $500 on a grinder.