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KitchenAid Retro Burr - Helen Nickells's Review
Posted: March 27, 2005, 3:46pm
review rating: 5.6
feedback: (0) comments | read | write
KitchenAid Retro Burr
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More About This Product
Arrow The KitchenAid Retro Burr has 35 Reviews
Arrow The KitchenAid Retro Burr has been rated 6.21 overall by our member reviewers
Arrow This product has been in our review database since November 8, 2003.
Arrow KitchenAid Retro Burr reviews have been viewed 167,532 times (updated hourly).

Quality Reviews
These are some of the best-written reviews for this product, as judged by our members.
Name Ranking
Lance Goffinet 8.07
Eric Nager 7.66
C. A. Brooks 7.60
Jason Ashbaugh 7.40
Marietta VB 7.17

Previous Review Next Review
Ratings and Stats Overall Rating: 2.4
Manufacturer: KitchenAid Quality: 0
Average Price: $130.00 Usability: 3
Price Paid: $85.00 Cost vs. Value 0
Where Bought: Gift Aesthetics 7
Owned for: 2 months Overall 2
Writer's Expertise: I love coffee Would Buy Again: No
Similar Items Owned: Solis Maestro
Bottom Line: Piece of garbage, don't waste your money
Positive Product Points

-retro style looks great on the counter
-glass container easily holds a pound of beans
-customer service was user friendly & "hassle free"

Negative Product Points

-Piece of junk with a fatal design flaw, I have gone through 2 machines now
-Very messy, grinds get all over the counter
-no where on the box does it mention you cannot grind flavored coffee, but when you open the manual they added that disclaimer
-the grinds get stuck and you have to clean it out with a long stick-like implement frequently otherwise your coffee will be stale

Detailed Commentary

While the machine does look nice on the counter and does not take up much space, KitchenAid needs to stick with mixers. After receiving this as a gift at Christmas, it lasted all of 5 days before dying. Essentially the motor started getting louder and could not push the beans through the spout. I did have a pleasant experience with customer service although it took 3-4 weeks to get the replacement model.

The second version lasted 2 months before it died the same horrible death. I then went in and based on feedback ground rice through it to clean the burs out, because apparently, the KitchenAid is sensitive to French Roast and Starbucks (too oily). Then the pieces by the burs came apart. So rather than  send it back for the third machine, I am calling it quits, and moving on to the Rancilio Rocky. Prior to the KitchenAid, I had the Solis which was a good machine, but very light weight and had a lot of static and I was constantly needing to hit the machine to get the beans to fall down. So I am hoping the Rocky is the final stop since I can't spend $500 on a grinder.

Buying Experience

Not Applicable

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review rating: 5.6
Posted: March 27, 2005, 3:46pm
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