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Lelit PL 043 Compact Grinder - Bryan Hains's Review
Posted: March 22, 2013, 1:15pm
review rating: 5.0
feedback: (0) comments | read | write
Lelit PL 043 Compact Coffee Grinder
Where to Buy
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More About This Product
Arrow The Lelit PL 043 Compact Grinder has 8 Reviews
Arrow The Lelit PL 043 Compact Grinder has been rated 5.58 overall by our member reviewers
Arrow This product has been in our review database since April 5, 2008.
Arrow Lelit PL 043 Compact Grinder reviews have been viewed 34,113 times (updated hourly).

Quality Reviews
These are some of the best-written reviews for this product, as judged by our members.
Name Ranking
Marco Redaelli 10.00
S McRoberts 9.00
Compy Spaghetticode 8.00
Kyle Renfro 7.00
Jeffrey Ferdi 6.00

Previous Review Next Review
Ratings and Stats Overall Rating: 0.8
Manufacturer: Lelit Quality: 0
Average Price: $249.99 Usability: 0
Price Paid: $249.00 Cost vs. Value 0
Where Bought: lelitespresso.com Aesthetics 4
Owned for: 1 week Overall 0
Writer's Expertise: I live coffee Would Buy Again: No
Similar Items Owned:
Bottom Line: DO NOT BUY FROM LELIT
Positive Product Points

Compact size, it's shiny

Negative Product Points

-Cheap plastic and metal build
-Poor mechanical quality broke after 2 days
-Makes horrible screaching noise
-Grind adjustment selector freezes in place

Detailed Commentary

PIECE OF CRAP.

I ordered a PL043 espresso grinder direct from Lelit (lelitespresso.com) with free shipping for $249. Customer service was initially fine, and the machine arrived quickly. After 2 days of very light use, the grinder stopped taking beans in from the hopper, the grind selector wheel wouldn’t turn, and the machine made a horrendous screeching noise. Beyond this the grinder was built very cheaply out of flimsy plastic and metal that wasn’t even molded properly (gaps at seams, blemishes, etc).

I email Lucy at Lelit to explain my issue and ask for a RMA to return the item and I’m promptly given a RMA. I take a few pictures of the grinder, clean it all up, pack it in the orig packing, and send it off. All is well so far.

Until they receive it. Remember that I paid $249 and had free shipping. Lucy tells me that they found nothing wrong with the grinder, and that my refund will be $204. The difference is that they’re not refunding my (FREE) “shipping” cost, and charging me a BS 15% restocking fee. They won’t budge on the refund amount.

Fortunately I paid through Paypal so I filed a dispute… to my surprise, Paypal actually came to the rescue refunded me an additional $55. Given my horrible experiences, I’m sharing my story to inform those considering buying a Lelit grinder or espresso machine.

DON’T BUY LELIT! The product is cheaply made, and their customer support is abysmal. They’ll try to screw you out of as much $$ as possible. Judging from multiple reviews/posts with essentially the same message, BUYER BEWARE!

Buying Experience

Terrible! May be better buying it from a shop you can return it to?

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review rating: 5.0
Posted: March 22, 2013, 1:15pm
feedback: (0) comments | read | write
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