Fantastic, Reliable, Dependable, Simple to Opperate.
Positive Product Points
• Reliable and dependable • The heavy weight of this machines anchors it to the counter top surface • Hand made craftsmanship •Quality grind every time •Very quiet when grinding • Easy to maintain
Negative Product Points
The machine tends to clump the grounds when exiting the chute, ground coffee ends up on the counter top as a result. Very ugly blue bean hopper and exit chute.
Over all this machine is top notch for the price. If you can't afford one of the higher level grinders your money will be well spent on the Rocky. There is a lot of discussion about grinders on the web. I researched for several months before making a decision. The deciding factor was the price, the quality/reliability and the brand.
Since so many people own this machine, there is a lot of support for the product, because of this it retains its resale value if ever you decide to upgrade to a higher end model.
Espresso should be something we can partake of in as little trouble as possible and with high level of consistency. The Rancillo Rocky is one piece in the puzzle. But a big, tight fitting piece it is.
Terrible buying experience with Essential Espresso. A friend and I both ordered the Rocky from Essential Espresso. His came damaged and heavily dented. When Essential was contacted they claimed it would be several weeks before he would receive a new grinder since they first need to receive back the defective product then inspect the damage. Once they had made their inspection they would make a decision to send out the grinder.
My grinder on the other hand was back ordered then lost in processing. After three telephone calls to the calling center in Santa Monica they placed a second order only to finally receive my grinder 12 days after placing the order.
The packaging on the product was poor. They packed the Rocky box in another box but so loose that both were trashed by the time I received the product.
I would not purchase from Essential Espresso again. Pay the extra $25-$50 and buy from one of the retailers on this site or Sweet Maria's.