After 3 years, I'm giving up on the Mulino -- tempted to try to Maestro Plus, but sceptical of the same 'chute' design.
Positive Product Points
Even grinds, heavy duty machinery
Negative Product Points
machine is very loud, and chute clogs consistently.
I've used my Mulino for over 3 years now, and while it still operates, I'm fed up and ready to purchase another model. Although the grinds are even each time and fully adjustable. When using it with friends over, everyone has to stop talking because it's so loud. The biggest problem is the consistent clogging in the chute which requires banging it on the counter to free the grinds. New Grind leak out of the machine (many fly out, not landing inside the container). But it seems all grinders cause a mess (?)
Purchased from an internet store, with no problems.