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Bodum Santos Electronic - Mac Penn's Review
Posted: November 20, 2007, 9:36am
review rating: 5.0
feedback: (0) comments | read | write
Bodum Santos Electronic
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More About This Product
Arrow The Bodum Santos Electronic has 61 Reviews
Arrow The Bodum Santos Electronic has been rated 6.97 overall by our member reviewers
Arrow This product has been in our review database since November 30, 2001.
Arrow Bodum Santos Electronic reviews have been viewed 310,524 times (updated hourly).

Quality Reviews
These are some of the best-written reviews for this product, as judged by our members.
Name Ranking
Don Paquette 9.25
George Swanson 9.00
Jim Pellegrini 9.00
Tarik Ghbeish 8.90
Scott Boje 8.83

Previous Review Next Review
Ratings and Stats Overall Rating: 4.0
Manufacturer: Bodum Quality: 1
Average Price: $100.00 Usability: 5
Price Paid: $125.00 Cost vs. Value 3
Where Bought: Online Aesthetics 10
Owned for: 1 year Overall 1
Writer's Expertise: I love coffee Would Buy Again: No
Similar Items Owned:
Bottom Line: DO NOT buy this product...bad machine...bad company.
Positive Product Points

Interesting to watch as coffee brews

Negative Product Points

Uses way more coffee than autodrip machines to achieve similar results.
Very difficult to clean.
Defective electronics from beginning.
Very poor customer service with restrictive return and repair policy.

Detailed Commentary

I got a Santos in February 2007.  Within a month or two, after completing the brew cycle, the heating element began to tigger spontaneously and boil the coffee.  This would almost always result in the coffee spilling over to the kitchen counter.  This did not occur very frequently, and because I had wanted this machine for so long, I decided it was an annoyance I could live with.

In early October 2007, this happened again.  This time the coffee boiled over, seeped into the base, wet the circuitry, and shorted out the unit.  Now it doesn't work.

Shortly after, I emailed Bodum.  Their website said that they would try to respond within 48 hours.  After about a month of not hearing back, I emailed them again.  The "customer service" guy said I had to have a receipt or pay for the repair or replacement myself.   After 9-10 months, I don't have the receipt.  

I probably should have contacted them right away, but my failure to maintain records should not excuse them from standing behind their product.  Subsequent online research has shown that this boiling over defect is fairly common.  Based on my experience with this machine and company, my recommendation is DO NOT buy this product.  If you do, there's a good chance you will be disappointed.

Buying Experience

purchsed from Bodum.  Purchase was fine....aftermath was not

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review rating: 5.0
Posted: November 20, 2007, 9:36am
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