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Bodum Santos Electronic - Joel Bates's Review
Posted: March 17, 2006, 11:53pm
review rating: 5.5
feedback: (1) comments | read | write
Bodum Santos Electronic
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More About This Product
Arrow The Bodum Santos Electronic has 61 Reviews
Arrow The Bodum Santos Electronic has been rated 6.97 overall by our member reviewers
Arrow This product has been in our review database since November 30, 2001.
Arrow Bodum Santos Electronic reviews have been viewed 304,103 times (updated hourly).

Quality Reviews
These are some of the best-written reviews for this product, as judged by our members.
Name Ranking
Don Paquette 9.25
George Swanson 9.00
Jim Pellegrini 9.00
Scott Boje 8.83
Lin Phillips 8.77

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Ratings and Stats Overall Rating: 0.4
Manufacturer: Bodum Quality: 0
Average Price: $100.00 Usability: 2
Price Paid: $100.00 Cost vs. Value 0
Where Bought: Amazon Aesthetics 0
Owned for: 2 years Overall 0
Writer's Expertise: I love coffee Would Buy Again: No
Similar Items Owned:
Bottom Line: This is a dangerous, poorly designed hunk of junk and you risk buring your house down or, at the very least, making bad coffee, if you buy one.
Positive Product Points

Very few that I can find.  About the only thing positive I can even think of saying it that use is relatively easy.

Negative Product Points

Makes good coffee only about 50-75% of the time.

This piece of crap cracks after about 2 months of use.

Detailed Commentary

First, this thing does not make good coffee.  I have tried all different grind sizes, stirring or not during brewing, trying different ratios of coffee to water and about every third time, the coffee comes out tasting like old grinds.  I even reported this on a forum a year ago and with CG’s forum help, we still could not get reliably good coffee.

Now for the real gripe - this unit should be recalled by the Consumer Products Safety Commission and I am considering making a complaint about it.  I am on my third unit in two years because Bodum used some type of faulty plastic that cannot withstand the heat.  Within a few uses, cracks start to form around the base of the unit where the pitcher meets the electric/plastic heating base.  These cracks continue to grow the more you use the pot.  I have had three pots and every one has the exact same defect.  My current pot (#3) has one crack large enough that it allows air bubbles to be sucked into the coffee during the vacuum stage.  The worst thing - Bodum knows about the problem and is just now getting around to addressing it.  Supposedly, new models will have a plastic more able to withstand the heat - but they are not here yet.  When I called about getting unit #3 replaced in December they said it would be here soon – still waiting.

Now the even worster thing (I know this is not a word) - those bastards are trying to get out of replacing the pot because it had a two year warranty that expired in December.  Imagine, they sell a defective product that could conceivably allow water or coffee to leak through the pot down to the electric heating element and cause a fire, and they say it is out of warranty so I have to buy a new one!  I argued with the managers at their company store in New York and finally got one of them to tell me that if I sent the unit back, they will replace it with the new ones if they ever get here.  However, that would be the last time I can get a replacement.  I could tell the manager in New York was telling me what her conniving, thieving, lying company wanted told her to say – and she had no choice in the matter.  I rather got the idea they had told her not to replace any pots and really tied her hands, probably under threat of losing her job, if she did not refuse to replace pots for people "out of warranty".  When I argued that this pot was replaced just last spring she said it was company policy not to extend warranties when defective items are returned.  So what Bodum is saying is they design their coffee pots to last 2 years and 1 day, no more, so you have to buy a new one after that.

Now I can buy a Mr. Coffee for $29 and have it last more than two years but these people want to put a defective and dangerous product on the market and then try to weasel out of standing behind it – SHAME, SHAME, SHAME Bodum.  You are probably making this hunk of garbage in a sweatshop in China with plastic containing heavy metals, you thieves and liars.  I WILL NEVER, EVER, EVER BUY ANYTHING FROM BODUM AGAIN AND I RECOMMEND YOU ALL DO THE SAME.  There is absolutely no excuse for a company to put any defective product on the market let alone refuse to stand behind it.  Who do they think they are, GM or Ford trying to weasel out of a recall.

Buying Experience

Amazon is Amazon, my wife ordered, it came with free shipping.

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review rating: 5.5
Posted: March 17, 2006, 11:53pm
feedback: (1) comments | read | write
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