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Bodum Santos Electronic - Frank Smrdel's Review
Posted: April 5, 2007, 11:08am
review rating: 0.0
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Bodum Santos Electronic
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More About This Product
Arrow The Bodum Santos Electronic has 61 Reviews
Arrow The Bodum Santos Electronic has been rated 6.97 overall by our member reviewers
Arrow This product has been in our review database since November 30, 2001.
Arrow Bodum Santos Electronic reviews have been viewed 311,457 times (updated hourly).

Quality Reviews
These are some of the best-written reviews for this product, as judged by our members.
Name Ranking
Don Paquette 9.25
George Swanson 9.00
Jim Pellegrini 9.00
Tarik Ghbeish 8.90
Scott Boje 8.83

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Ratings and Stats Overall Rating: 5.4
Manufacturer: Bodum Quality: 5
Average Price: $100.00 Usability: 5
Price Paid: $100.00 Cost vs. Value 3
Where Bought: 1st line equipment.com Aesthetics 9
Owned for: 6 months Overall 5
Writer's Expertise: Just starting Would Buy Again: No
Similar Items Owned:
Bottom Line: Great tasting coffee, but a pain to clean. Watch out for warranty service. It took one month to get mine back.
Positive Product Points

Makes great tasting coffee

Negative Product Points

You use lots more coffee per cup than a regular coffeemaker
A pain to clean out the grounds
Warranty service from Bodum SUCKS

Detailed Commentary

I've owned this unit for about 6 months. It makes great tasting coffee but it requires much more coffee than I was used to in a drip coffeemaker.

Also, it is a real pain to clean this unit, as you have to flush the grounds down your disposal instead of just dumping a paper filter.

Finally, this coffeemaker  stopped working about six weeks ago. The light came on, but no heat. I returned it to Bodum for repairs about one month ago and they STILL have it. When I've called them to check the status, their answer is: "Still waiting for parts". I've requested a new unit, which they will not provide. I would NOT buy this product or anything else from Bodum again. Very poor customer service.

Buying Experience

UPDATE: I spoke with Bodum yesterday, and expressed my dissatisfaction with their customer service, mainly having my Santos for one month with no timetable on when I'd get it back. I was pleasantly surprised to see a brand new unit on my doorstep this morning. Hopefully, this one works for more than 6 months...

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Posted: April 5, 2007, 11:08am
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