Deceptively simple machine - cold water brewing system produces low-acid, mellow yet bold flavor - served hot or cold, it's good stuff.
Positive Product Points
This review is of the Toddy process - not the actual physical machine (there's not much to it). Cold brewing system produces low acid, smooth taste, bold flavor, no bitterness, easy to use, convenient after initial 12-hour brewing - concentrate fresh for 10 days, no waste.
Negative Product Points
Initial cold brewing takes 12-hours. Uses about 20% more coffee beans than hot brewing methods, however you drink it one cup at a time, so there's no waste. Must use regular to coarse coffee grind.
I've drank Toddy-made coffee since college (circa 1985) - I would agree with many who I know that use the cold brew method for making hot coffee - it produces a smooth, mild, full-flavored brew, infinitely superior to the hot brew method. I know that The Washington Post called it "the ultimate coffeemaker" in a recent front page food section story. It's downside is the initial 12-hour brewing time. Although once the brew cycle completes, you have this wonderful espresso-type concentrate. Put the decanter in your refridgerator, and then serve it with steaming hot water or over ice (blended is delicious), one cup or glass at a time. It's good stuff.
A+ customer service. Ordered from their 24-hour toll free telephone number. Had couple questions via e-mail - very helpful, responsive.